Terms & Conditions

TERMS & CONDITIONS

determining i.a. terms of concluding sales contracts through the Shop, containing the most important

information about the Seller, the Shop and Consumer rights.

LIST OF CONTENTS

Section 1 Definitions

Section 2 Seller’s contact details

Section 3 Technical requirements

Section 4 Purchasing at the Shop

Section 5 Payments

Section 6 Performing orders

Section 7 Right of withdrawal

Section 8 Exceptions from the right of withdrawal

Section 9 Complaints

Section 10 Personal data

Section 11 Restrictions

Section 12 Provisions applicable to Buyers who are not Consumers

Appendix 1: Model withdrawal form

Section 1 DEFINITIONS

Business days – Monday through Friday with the exception of public holidays in Poland.

Account – a free-of-charge function of the Shop (online service), regulated by separate terms and conditions,

which allows the Buyer to register his/her own individual account at the Shop.

Consumer – consumer in the meaning of Directive 2011/83/EU of the European Parliament and of the Council of

25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the

European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the

European Parliament and of the Council.

Buyer – any entity making a purchase at the Shop whose habitual residence is in the European Union.

Terms and Conditions – these Terms and Conditions.

Shop – TEYA online shop maintained by the Seller at the address teyasilk.com directed to Buyers.

Seller – Viceversa Group sp. z o.o. with its registered seat at Al. Jerozolimskie 155, 02-326, Warszawa, Poland,

entered into the National Court Register – register of entrepreneurs by SĄD REJONOWY DLA M. ST. WARSZAWY

W WARSZAWIE, XII WYDZIAŁ GOSPODARCZY KRAJOWEGO REJESTRU SĄDOWEGO, under KRS no. 0000664833,

European Union VAT Identification Number PL5223084798, REGON no. 366661726, share capital PLN 5000,00.

Section 2 SELLER’S CONTACT DETAILS

1. Postal address: Al. Jerozolimskie 155, 02-326, Warszawa, Poland

2. E-mail address: hello@teyasilk.com

The basic tariff of the telecommunications operator used by the Buyer applies to phone calls made by the

Buyer. The Seller points out that the cost of non-domestic calls may be higher than the cost of domestic calls –

depending on the tariff adopted by the Buyer’s operator.

Section 3 TECHNICAL REQUIREMENTS

1. A device with Internet access and web browser supporting:

cookie files

JavaScript

is required for the proper functioning of the Shop.

2. An active e-mail account is required to place an order at the Shop, in addition to the requirements specified

in subsection 1.

Section 4 PURCHASING AT THE SHOP

1. The prices of the goods displayed at the Shop are the total prices.

2. The total price displayed at the Shop includes: price of the good and delivery cost – if applicable.

3. The Buyer first adds the chosen good to the Shop cart.

4. Then the Buyer chooses the means of delivery and payment available at the Shop and also provides any

data necessary for the performing of the order.

5. The order is placed when the Buyer confirms its content and accepts the Terms and Conditions.

6. Placing the order is tantamount to conclusion of the sales contract between the Buyer and the Seller.

7. The Seller provides the Consumer with a confirmation of the concluded sales contract, on a durable medium,

at the latest at the time of the delivery of the good.

8. The Buyer can register at the Shop, that is, set up an Account at the Shop or purchase goods without

registration by providing his/her data for each potential order.

Section 5 PAYMENTS

1. Subject to subsection 2, the following means of payment are available at the Shop:

a. a regular transfer to the Seller’s bank account;

b. by payment card:

Visa

Visa Electron

MasterCard

MasterCard Electronic

Maestro

c. payment platform:

eCard

PayPal

PayU

Przelewy24

2. Additional information about the means of payment can be found at the relevant tab at the Shop, including

information about the possibility of using specific means depending on the Buyer’s country.

3. In case the Buyer chooses to pay for the order in advance, the payment should be made within 2 Business

days from the date of concluding the sales contract.

4. The Seller declares that because of the specifics of some means of payment, their use is only possible

immediately after the order is placed.

Section 6 PERFORMING ORDERS

1. The Seller is obliged to deliver the goods without any defects.

2. The time for order fulfilment is specified at the Shop.

3. If the Buyer chooses to pay for the order in advance, the Seller will commence fulfilment of the order after

having received the payment.

4. If multiple goods are ordered by the Buyer in one order, the order will be performed in the time

corresponding to the good with the longest time for order fulfilment.

5. The goods purchased at the Shop are delivered worldwide.

6. Goods purchased at the Shop are delivered, depending on the mean of delivery chosen by the Buyer:

a. via a delivery company

Section 7 RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. A Consumer has the right to withdraw from this contract within 14 days without giving any reason, subject to

section 8 of the Terms and Conditions.

2. The withdrawal period will expire after 14 days from the day:

a. on which the Consumer acquires, or a third party other than the carrier and indicated by the Consumer

acquires physical possession of the goods – in the case of a sales contract;

b. on which the Consumer acquires, or a third party other than the carrier and indicated by the Consumer

acquires, physical possession of the last good – in the case of a contract relating to multiple goods

ordered by the Consumer in one order and delivered separately.

3. To exercise the right of withdrawal, Consumer must inform the Seller, using the data specified in section 2 of

the Terms and Conditions, of his/her decision to withdraw from this contract by an unequivocal statement

(e.g. a letter sent by post or e-mail).

4. The Consumer may use the attached model withdrawal form, however it is not obligatory.

5. To meet the withdrawal deadline, it is sufficient for the Consumer to send his/her communication concerning

his/her exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

6. If the Consumer withdraws from this contract, the Consumer will be reimbursed all payments received from

him/her, including the costs of delivery (with the exception of the supplementary costs resulting from the

Consumer choice of a type of delivery other than the least expensive type of standard delivery offered by

the Seller), without undue delay and in any event not later than 14 days from the day on which the Seller is

informed about the Consumer’s decision to withdraw from this contract.

7. The Seller will carry out such reimbursement using the same means of payment as the Consumer used for

the initial transaction, unless the Consumer has expressly agreed otherwise; in any event, the Consumer will

not incur any fees as a result of such reimbursement.

8. The Seller may withhold reimbursement until the Seller has received the goods back or the Consumer has

supplied evidence of having sent back the goods, whichever is the earliest.

9. The Consumer shall send the goods back or hand them over to the Seller to the following address: Al.

Jerozolimskie 155, 02-326, Warszawa, Poland without undue delay and in any event not later than 14 days

from the day on which the Consumer communicates his/her withdrawal from this contract to the Seller. The

deadline is met if the Consumer sends back the goods before the period of 14 days has expired.

10. The Consumer will bear the direct cost of returning the goods.

11. The Consumer is only liable for any diminished value of the goods resulting from the handling other than

what is necessary to establish the nature, characteristics and functioning of the good.

12. If the goods, by their nature, cannot normally be returned by post, the Consumer will have to bear the direct

cost of returning the goods as well. The Consumer will be given the information about estimated cost in the

description of the good at the Shop or during the process of placing the order.

13. If the funds from a transaction made by a payment card have to be returned, the Seller will make the refund

to the bank account assigned to that payment card.

Section 8 EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL

1. The Consumer does not have the right of withdrawal from a distance contract in the case of the following

contracts:

a. the supply of goods made to the Consumer’s specifications or clearly personalised;

b. the supply of goods which are liable to deteriorate or expire rapidly;

c. the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons

and were unsealed after delivery;

d. the supply of goods which are, after delivery, according to their nature, inseparably mixed with other

items;

e. the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed

after delivery;

f. the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the

supply of such publications;

g. the supply of goods or services for which the price is dependent on fluctuations in the financial market

which cannot be controlled by the Seller and which may occur within the withdrawal period.

Section 9 COMPLAINTS

1. In the case of defects in the good the Buyer can complain about defective good.

2. The Seller is responsible for any defect which becomes apparent within 2 years from the date of delivery.

3. In the case of defect of the good the Buyer can:

a. request a price reduction;

b. exercise the right of withdrawal from the contract, if the defect is substantial;

c. demand an exchange of the good for a good free from defects;

d. demand that the defect be removed.

4. The Seller requests that complaints be addressed to the postal address or e-mail address specified in section

2 of the Terms and Conditions.

5. If the delivery of the good is necessary for the examination of a complaint, the Buyer is obliged to hand this

good over to the Seller, in the case of the Consumer at the expense of the Seller, at Al. Jerozolimskie 155,

02-326, Warszawa, Poland.

6. If any additional guarantee was provided for the good, the information about it and about its conditions is

available in the good description at the Shop.

7. Complaints concerning the functioning of the Shop should be reported electronically to the e-mail address

specified in section 2 of the Terms and Conditions.

8. The Seller will review the complaint within the period of 14 days.

OUT-OF-COURT COMPLAINT AND REDRESS MECHANISM

9. In case where the complaint procedure fails to bring the expected results, the Consumer may use, i.a.:

a. assistance of competent European Consumer Centre of the EEC-Net. Centres provide Consumers with

information about their rights and assist in solving individual problems with cross border transactions.

The assistance of Consumer Centres is free of charge by default.

A list of Consumer Centres competent for each country can be found at:

https://konsument.gov.pl/eck-w-europie/;

b. Online Dispute Resolution (ODR) developed by the European Commission, available at:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.

10. Furthermore, the following support options are available in the Republic of Poland:

a. mediations conducted by the locally competent Regional Trade Inspector, to whom an application for

mediation should be directed. The proceedings are free-of-charge by default. A list of Inspectorates can

be found at: https://www.uokik.gov.pl/wazne_adresy.php#faq595;

b. assistance of the locally competent permanent consumer court of arbitration operating with the Regional

Trade Inspector, where an application for a review before the arbitration court should be submitted. The

proceedings are free-of-charge by default. The list of courts is available at the following address:

https://www.uokik.gov.pl/wazne_adresy.php#faq596;

c. free-of-charge assistance of the municipal or poviat consumer advocate.

Section 10 PERSONAL DATA

1. Controller of personal data provided by the Buyer when using the Shop is the Seller. Detailed information on

the processing of personal data by the Seller – including other purposes and grounds for data processing, as

well as on data recipients – can be found in the Privacy Policy available in the Shop – due to the principle of

transparency contained in the General Data Protection Regulation of the European Parliament and of the

Council on data protection – “ GDPR”.

2. The objective of processing Buyer’s data by the Seller provided by the Buyer in relation to shopping in the

Shop is to fulfil orders. The basis for processing personal data in this case is:

an agreement or actions taken at the request of the Buyer in order to conclude the agreement (point (b)

of Article 6(1) of the GDPR),

the Seller’s legal obligation related to accounting (point (c) of Article 6(1) of the GDPR), and

the Seller’s legitimate interest consisting in processing data in order to determine, exercise or defend

any possible claims (point (f) of Article 6(1) of the GDPR).

3. The provision of data by the Buyer is voluntary, but at the same time necessary to conclude the agreement.

Failure to provide such data will make it impossible to conclude the agreement in the Shop.

4. The Buyer’s data provided in connection with shopping in the Shop will be processed until:

a. the agreement concluded by and between the Buyer and the Seller expires;

b. the Seller ceases to be bound by the legal obligation that obligates the Seller to process Buyer’s data;

c. the Buyer or the Seller ceases to be able to exercise claims related to the agreement concluded by the

Shop;

d. the Buyer’s objection to the processing of their personal data is accepted – if the processing was based

on the legitimate interest of the Seller

– depending on what is applicable in a given case and what happens latest.

5. The Buyer has the right to request:

a. access to their personal data,

b. their rectification,

c. their deletion,

d. restriction of processing,

e. transfer of data to another controller

and the right to:

f. object to processing of data at any time on grounds relating to a specific situation of the Buyer – to

processing of personal data concerning the data subject, based on point (f) of Article 6(1) of the GDPR

(i.e. on legitimate interests pursued by the controller).

6. In order to exercise his/her rights, the Buyer should contact the Seller using data indicated in section 2 of the

Terms and Conditions.

7. If the Buyer considers that their data is processed illegally, the Buyer may lodge a complaint with the

President of the Personal Data Protection Office.

Section 11 RESTRICTIONS

1. The Buyer is forbidden to provide content of illegal nature.

2. Each order placed at the Shop requires conclusion of a separate contract and separate acceptance of the

Terms and Conditions. The contract is concluded for the time and for the purpose of order fulfilment.

3. Any contract concluded on the basis of the Terms and Conditions is governed by the provisions of the Polish

law, unless it waives or restricts the right of protection given to the Consumer by mandatory provisions of

law that would be applicable if it weren’t for the choice of law. In these cases the provisions most favourable

to the Consumer shall prevail.

4. The contracts concluded through the Shop are concluded in English.

5. No regulation of the present Terms and Conditions waives or restricts in any way the Consumer rights

imposed by the provisions of law.

Section 12 PROVISIONS APPLICABLE TO BUYERS WHO ARE NOT CONSUMERS

1. No other entity than the Consumer has the right of withdrawal from distance contract mentioned in section 7

of the Terms and Conditions.

2. Any liability of the Seller in relation to a Buyer who is not a Consumer is limited to the price of the Buyer’s

order.

3. The liability of the Seller in relation to a Buyer who is not a Consumer, under warranty, is limited to one year

from the handover of the goods to the Buyer.

4. Any dispute arising between the Seller and the Buyer who is not the Consumer will be submitted to the court

competent for the Seller’s registered office.

Appendix 1. to Terms and Conditions

What follows is a model withdrawal form from the contract which the Consumer may (but does not have to) use.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

Viceversa Group sp. z o.o.

Al. Jerozolimskie 155, 02-326, Warszawa, Poland

e-mail: hello@teyasilk.com

– I/We (*) …………………………………………………………… hereby give notice that I/We (*) withdraw from my/our (*)

contract of sale of the following goods (*)/for the provision of the following service (*):

…………………………………………………………………………………………………………………………………………………………

– Ordered on(*)/received on(*)

…………………………………………………………………………………………………………………………………………………………

– Name of Consumer(s):

…………………………………………………………………………………………………………………………………………………………

– Address of Consumer(s):

…………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………

Signature of Consumer(s)

(only if this form is notified on paper)

Date ……………………………………..

(*) Delete as appropriate.

Account Terms and Conditions

of TEYA

LIST OF CONTENTS

Section 1 Definitions

Section 2 Seller’s contact details

Section 3 Technical requirements

Section 4 Account

Section 5 Complaints

Section 6 Personal data

Section 7 Restrictions

Section 1 DEFINITIONS

Consumer – consumer in the meaning of Directive 2011/83/EU of the European Parliament and of the Council of

25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the

European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the

European Parliament and of the Council.

Account – a free-of-charge function of the Shop (service) which allows the Buyer to register his/her own

individual account at the Shop and which is regulated by the present Terms and Conditions.

Buyer – any entity which registers an Account at the Shop and has its habitual residence in the European Union.

Shop – online shop TEYA maintained by the Seller at teyasilk.com directed to Buyers.

Seller – Viceversa Group sp. z o.o. with its registered seat at Al. Jerozolimskie 155, 02-326, Warszawa, Poland,

entered into the National Court Register – register of entrepreneurs by SĄD REJONOWY DLA M. ST. WARSZAWY

W WARSZAWIE, XII WYDZIAŁ GOSPODARCZY KRAJOWEGO REJESTRU SĄDOWEGO, under KRS no. 0000664833,

European Union VAT Identification Number PL5223084798, REGON no. 366661726, share capital PLN 5000,00.

Section 2 SELLER’S CONTACT DETAILS

1. Postal address: Al. Jerozolimskie 155, 02-326, Warszawa, Poland

2. E-mail address: hello@teyasilk.com

Section 3 TECHNICAL REQUIREMENTS

1. An active e-mail account and a device with Internet access and a web browser supporting:

cookie files

JavaScript

are necessary for the correct creation of the Account and its correct functioning.

Section 4 ACCOUNT

1. The Buyer creates an Account voluntarily.

2. The Account provides the Buyer with additional options, such as: reviewing the order history of orders placed

by the Buyer at the Shop, checking the order status or editing his/her data independently.

3. To create an Account the Buyer needs to fill out a proper form at the Shop.

4. The creation of the Account entails the conclusion of the contract for an unspecified term between the Buyer

and the Seller relating to management of the Account on the terms specified in these Terms and Conditions.

5. The Buyer can delete the Account at any time without incurring any costs.

6. In order to delete the Account, the Buyer should send a resignation to the following e-mail address:

hello@teyasilk.com. As a result the Account will be deleted and the contract relating to management of the

Account will be terminated.

Section 5 COMPLAINTS

1. Complaints about functioning of the Account should be addressed to the following e-mail address:

hello@teyasilk.com.

2. The Seller will review the complaint within the period of 14 days.

OUT-OF-COURT COMPLAINT AND REDRESS MECHANISM

3. In case where the complaint procedure fails to bring the expected results, the Consumer may use, i.a.:

a. assistance of competent European Consumer Centre of the EEC-Net. Centres provide Consumers with

information about their rights and assist in solving individual problems with cross border transactions.

The assistance of Consumer Centres is free of charge by default.

A list of Consumer Centres competent for each country can be found at:

https://konsument.gov.pl/eck-w-europie/;

b. Online Dispute Resolution (ODR) developed by the European Commission, available at:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.

4. Furthermore, the following support options are available in the Republic of Poland:

a. mediations conducted by the locally competent Regional Trade Inspector, to whom an application for

mediation should be directed. The proceedings are free-of-charge by default. A list of Inspectorates can

be found at: https://www.uokik.gov.pl/wazne_adresy.php#faq595;

b. assistance of the locally competent permanent consumer court of arbitration operating with the Regional

Trade Inspector, where an application for a review before the arbitration court should be submitted. The

proceedings are free-of-charge by default. The list of courts is available at the following address:

https://www.uokik.gov.pl/wazne_adresy.php#faq596;

c. free-of-charge assistance of the municipal or poviat consumer advocate.

Section 6 PERSONAL DATA

1. Controller of personal data provided by the Buyer when using the Account is the Seller. Detailed information

on the processing of personal data by the Seller – including other purposes and grounds for data processing,

as well as on data recipients – can be found in the Privacy Policy available in the Shop – due to the principle

of transparency contained in the General Data Protection Regulation of the European Parliament and of the

Council on data protection – “ GDPR”.

2. The objective of processing Buyer’s data is to maintain the Account. A basis for processing personal data in

this case is a service agreement or activities taken upon request of the Buyer aiming at concluding such an

agreement (point (b) of Article 6(1) of the GDPR) as well as a legitimate interest of the Seller consisting in

processing data in order to establish, exercise or defend possible claims (point (f) of Article 6(1) of the

GDPR).

3. The provision of data by the Buyer is voluntary, but at the same time necessary to maintain the Account.

Failure to provide data means that the Seller will not be able to provide the service consisting in maintaining

the Account.

4. The Buyer’s data will be processed until:

a. the Account is deleted by the Buyer or the Seller at the Buyer’s request

b. the Buyer or the Seller ceases to be able to exercise claims related to the Account;

c. the Buyer’s objection to the processing of their personal data is accepted – if the processing was based

on the legitimate interest of the Seller

– depending on what is applicable in a given case and what happens latest.

5. The Buyer has the right to request:

a. access to their personal data,

b. their rectification,

c. their deletion,

d. restriction of processing,

e. transfer of data to another controller

and the right to:

f. object to processing of data at any time on grounds relating to a specific situation of the Buyer – to

processing of personal data concerning the data subject, based on point (f) of Article 6(1) of the GDPR

(i.e. on legitimate interests pursued by the controller).

6. In order to exercise his/her rights, the Buyer should contact the Seller.

7. If the Buyer considers that their data is processed illegally, the Buyer may lodge a complaint with the

President of the Personal Data Protection Office.

Section 7 RESTRICTIONS

1. The Buyer is forbidden to provide content of illegal nature.

2. The contract relating to management of the Account is concluded in English.

3. In the case of any substantial reasons which are referred to in subsection 4, the Seller has the right to

change the present Account Terms and Conditions.

4. The substantial reasons referred to in subsection 3 are as follows:

a. the need to adapt the Shop to the provisions of the law applicable to the Shop’s activity

b. improving safety of the services provided

c. changes in the functionality of the Account which require modifications in of the Account Terms and

Conditions

5. The Buyer will be informed about the planned changes in the Account Terms and Conditions via an e-mail

sent to the address assigned to the Account at least 7 days before they come into force.

6. If the Buyer does not accept the planned changes, he/she should inform the Seller about that fact by sending

an e-mail to the Seller’s e-mail address hello@teyasilk.com. This will result in termination of the contract

relating to the management of the Account on the date when the planned changes come into force or before

that date, if demanded by the Buyer.

7. If the Buyer accepts the planned changes before the date of its entry into force, it is assumed that he/she

accepts them. However it does not prevent him/her from terminating the contract in the future.

8. Any dispute arising between the Seller and the Buyer who is not the Consumer will be submitted to the court

competent for the Seller’s registered office.

9. Any contract concluded on the basis of these Terms and Conditions is governed by the provisions of the

Polish law, provided that this choice does not result in a situation where the Consumer loses protection

afforded to him/her based on mandatory provisions of law, which would apply if this law was not selected. In

such cases the provisions most favourable to the Consumer shall prevail.

Newsletter Terms and Conditions

of TEYA

LIST OF CONTENTS

Section 1 Definitions

Section 2 Newsletter

Section 3 Complaints

Section 4 Personal data

Section 5 Final provisions

Section 1 DEFINITIONS

Consumer – consumer in the meaning of Directive 2011/83/EU of the European Parliament and of the Council of

25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the

European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the

European Parliament and of the Council.

Newsletter – a free-of-charge service provided electronically, which allows the Customer to receive previously

ordered news relating to the Shop sent by the Service Provider by electronic means. It includes information

about offers, discounts and new products in the Shop.

Shop – online store under the name TEYA maintained by the Service Provider under the following address:

teyasilk.com

Service Provider – Viceversa Group sp. z o.o. with its registered seat at Al. Jerozolimskie 155, 02-326,

Warszawa, Poland, entered into the National Court Register – register of entrepreneurs by SĄD REJONOWY DLA

M. ST. WARSZAWY W WARSZAWIE, XII WYDZIAŁ GOSPODARCZY KRAJOWEGO REJESTRU SĄDOWEGO, under KRS

no. 0000664833, European Union VAT Identification Number PL5223084798, REGON no. 366661726, share

capital PLN 5000,00.

Customer – any entity using the Newsletter service.

Section 2 NEWSLETTER

1. The Customer uses the Newsletter service voluntarily.

2. A device with the latest version of a web browser supporting JavaScript and cookie files and with Internet

access, as well as an active e-mail account, are required for the use of the Newsletter service.

3. E-mails within the framework of this service will be sent to the Customer’s e-mail address provided during

Newsletter subscription.

4. In order to conclude the Agreement and subscribe to the Newsletter, in the first step the Customer enters

his/her e-mail address in a designated place in the Shop for the purpose of receiving the Newsletter

messages. Upon the subscription to the Newsletter, the service agreement is concluded and the Service

Provider starts providing the service to the Customer, subject to subsection 5.

5. For the proper provision of the Newsletter service, the Customer is obligated to provide their correct e-mail

address.

6. Information about the cancelling of the subscription to the Newsletter and the unsubscribe link will appear in

the e-mail correspondence.

7. The Customer may apply to cancel his/her subscription to the Newsletter at any time without giving a reason

and incurring any costs by using the option referred to in subs. 6 or by sending an e-mail to the Service

Provider’s e-mail address: hello@teyasilk.com.

8. Clicking on the unsubscribe link or sending an e-mail with a request to cancel your subscription will result in

immediate termination of the contract for the provision of this service.

Section 3 COMPLAINTS

1. Complaints concerning the Newsletter should be addressed to the following e-mail address:

hello@teyasilk.com.

2. The Service Provider will respond to a complaint within 14 days from its receipt.